Private Medical Practise in Portobello, London

The Portobello Clinic

 Our Pledge

We will. . . . . . . .

• Welcome you and ensure you understand what to expect.

•  Display our identity badges and introduce ourselves to you.

• Follow our Clinic dress code.

• Treat you with the greatest of respect, courtesy and compassion.

• Ensure that the Clinic is clean, safe, uncluttered and quiet.

• Answer all telephone calls promptly.

• Provide clear signs.

• Give you our full attention and answer your questions fully.

• Provide accurate information of our charges.

• Make it our duty to prevent delays and explain the reason if a delay occurs.

• Meet your needs for privacy, dignity and confidentiality.

• Provide clear signage, directions and assistance to help you to find your way around the building.

• Challenge and change practice that falls below these standards.

We will all do our very best to ensure your experience of our services meets the above standards. In return we ask you, our users and visitors to work with us so that we can do our best for you.