If you’re feeling unwell
Please do not visit the surgery if you, or anyone you live with, displays symptoms associated with COVID-19 including:
- new, continuous cough
- loss or change in smell or taste
- temperature above 37.5 degrees
Please stay at home and call the surgery on 020 8962 0635 to book a remote consultation with your GP.
Your appointment and visit
You will be asked a number of screening questions when you book your appointment – this is to ensure that you have no Covid-19 symptoms. If you show symptoms following appointment booking, you should contact the practice by phone.
All appointments will be managed to allow for social distancing between patients. Please arrive as close to your appointment time as possible to avoid unnecessary waiting in the surgery.
With the exception of children and patients with carers, patients should come alone where possible.
Social distancing and face coverings
For your safety, and the safety of all patients and staff, you must wear a face mask (covering your mouth and nose) at all times during your visit at the surgery and you must maintain social distancing.
We have changed the layout of reception, all waiting areas and treatment rooms to make this as easy and safe as possible for you.
You will find helpful signage and guidance on social distancing everywhere in the surgery but if you have any questions or concerns please speak with a member of staff, or your GP.
Hand sanitiser stations
Hand sanitiser and medical grade hand wipes are available for you at reception, in all waiting areas and treatment rooms.
All our staff are wearing personal protective equipment (PPE), we have installed protective screens in all open office areas and have introduced additional infection control protocols for all our staff.
We have revised our infection control policies in line with government and professional body guidance to ensure your safety and the safety of our staff.
NHS Covid-19 app
Patients wishing to use the NHS Covid-19 App can scan the Portobello Clinic QR Code on their arrival at the surgery. This is to help trace and stop the spread of coronavirus.